Logmein Rescue Technician Console Download Mac

Logmein Rescue Technician Console Download Mac Os
Logmein Rescue Technician Console Download Mac Version
Logmein Rescue Technician Console Download Mac Free

LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices.
Find LogMeIn product guides, downloads, FAQs, release notes, and other supporting documentation in the LogMeIn product knowledge base.
Tip: Rescue technicians with a Single Sign-On (SSO) ID can also launch the Rescue Desktop Technician Console using any supported SSO authentication method. Remember: Technician Console for Mac will use the language set as the preferred language of the Mac OS X.

This application works fine with Mac OS X 10.5.0 or later. This Mac app was originally developed by LogMeIn, Inc. The following version: 1.0 is the most frequently downloaded one by the program users. LogMeIn Rescue for Mac lies within System Tools, more precisely Remote Computing. Our antivirus scan shows that this Mac download is malware free.

LogMeIn Rescue is a tool that LTS support technicians use to access remote computers and mobile devices. LogMeIn Rescue is safe and secure. All communication between the customer and the technician is SSL-encrypted. Follow one of the following instructions to download and start the LogMeIn Rescue Applet when you have an LTS Technician on the phone. It deletes any.pkg.zip and.support-lgmein.rescue.app files from previous runs. It then uses curl to request for the download using your ChannelID or EntryID. It then unzips the.pkg.zip file. It closes out of the unzip application. It then runs the support logmein rescue. Save this file as an application and then you can add it to the mac dock. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required. This application works fine with Mac OS X 10.5.0 or later. This Mac app was originally developed by LogMeIn, Inc. The following version: 1.0 is the most frequently downloaded one by the program users. LogMeIn Rescue for Mac lies within System Tools, more precisely Remote Computing. Our antivirus scan shows that this Mac download is malware free.

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LogMeIn Rescue System Requirements

Important: Make sure you are using up to date, officially supported third-party technology together with LogMeIn Rescue. LogMeIn Rescue is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed). Learn more

Technician Desktop Device System Requirements

Any computer running the LogMeIn Rescue Technician Console must meet the following system requirements.

Requirement for using the standalone version of Technician Console:

Microsoft Windows Vista and above
Apple Macintosh OS X 10.7 (Lion) and above for Technician Console for Mac desktop application
A working Internet connection (ISDN or faster if performing remote control or remote viewing)
Up to 100MB of memory plus 20MB per remote control session
Up to 30MB of storage space plus 20MB for all smartphone simulations

Requirements for the browser-based Technician Console:

Microsoft Windows Vista and above
Microsoft Server 2008 and above (including 64 bit versions)
Internet Explorer 7 and above with support for 128-bit or 256-bit encryption
Firefox under version 43
Chrome and MS Edge are not supported
A working Internet connection (ISDN or faster if performing remote control or remote viewing)
Up to 100MB of memory plus 20MB per remote control session
Up to 30MB of storage space plus 20MB for all smartphone simulations

Requirements for using the Collaboration version of the Technician Console:

Microsoft Windows Vista and above
A working Internet connection (ISDN or faster if performing remote control or remote viewing)
Up to 100MB of memory plus 20MB per remote control session
Up to 30MB of storage space plus 20MB for all smartphone simulations

Requirements for using the Rescue Lens Technician Console:

Logmein Technician Console Desktop App

Internet connection with minimum 800 kbit/sec bandwidth
From both the support technician's and the customer's network, the following web resources need to be accessible:
- *.logmeinrescue.com domain group
  Note: For Rescue-enterprise customers the *.logmeinrescue-enterprise.com domain group applies.
- For networks explicitly filtering outbound destination ports and protocols, the following ports are used on the Rescue side:
  - 15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions
    Example: rescuemedia[XX-XX].logmeinrescue-enterprise.com:443

Customer Desktop Device System Requirements

Technicians using LogMeIn Rescue can provide remote support to computers meeting the following system requirements:

Microsoft Windows Vista and above
Microsoft Server 2008 and above (including 64 bit versions)
Apple Macintosh OS X 10.4 (Tiger) and above
Note: Rescue Applet over Mac Instant Chat supports only MAC OS X 10.6 (Snow Leopard) and above.
For optimal performance, the customer should be connected to the Internet via a broadband connection (T1, cable modem, ISDN, or DSL); 28K dial-up is also supported
100MB, plus an additional 20MB of memory for each remote control session (Technician Collaboration can cause simultaneous remote control sessions on the customer device)

Choosing how to handle sessions when an unsupported OS is detected

It may happen that customers using an unsupported operating system try to start a Rescue session. Administrators have two options available in the Administration Center on the Global Settings tab under Unsupported customer OS > If an unsupported OS is detected:

Start Instant Chat session – Place the customer in an Instant Chat session.
Do not start session – Show the customer a message explaining that they cannot start a session because they are using an unsupported browser.

Customer Mobile Device System Requirements

Requirements for Using the Rescue+Mobile App

Android Requirements:

Android 4.4 and above (Android 5.0 or above recommended)
Dual-core CPU (Quad-core CPU recommended)
1 GByte RAM (2 GByte recommended)
20 MByte free space
Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)

Requirements for Remote Control Advanced:

For Remote Control Advanced features, certain devices also require an add-on application from Google Play.

Samsung devices powered by KNOX
The following devices running Android 4.4 and above:
- LG
- HTC
- Honeywell Mobility Edge
- Huawei
- select Positivo devices

Logmein Rescue App Download

iOS Requirements:

iOS 11 and above
20 MByte free space
Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)

Restriction: Advanced Remote Control is not available for iOS devices. For detailed information, see Supporting iOS Devices.